Store Policies

Refund Policy

All sales are Final. There will be no exchanges unless item is damaged upon arrival. I must be contacted with pictures in my email within 24hrs of items being delivered. 

Shipping information

Please Allow 7-10 business days, not including weekends, for order to process and shipping. If we are out of a lash style we will send what’s available. We ship on Tuesday and Thursday, once shipped and we send tracking, and any issue please contact USPS. 18002758777 and do to the COVID -19 a lot of delays and false delivery.

Process time & shipping times

Orders will be shipped out on Thursday. Orders are processed in the order they are received. One high volumes in orders, it may cause a delay in shipping time. Process may take up to 7-10 business days on wholesale orders.

Once order is process and shipped you will receive a tracking number. International can take up to 7-21 days to receive. ElegantLashes and beauty will not be responsible for any custom fees with international orders. 


All sales are final. NO REFUNDS!


Products are non-refundable or exchangeable. Due to sanitary reasons.

If you have any problems with your order such as damaged. Please feel free to contact us, we will try our best to resolve to issue.

Contact Info

Contact Us


United States

Enquiry Form


Hours: 8am-6pm



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